Customer Care Executive

Energetic service providers who deliver top-notch customer service and after-sale assistance.

We are looking for customer care officers who would be the support system of company by often communicating with customers, resolving their problems, and producing an approachable solution. The ideal candidates would aid the business in creating and maintaining strong relationships with customers and in building a good rapport with all customers. You would be responsible to do a variety of tasks, such as responding to customer complaints and problems, interacting with customers to guarantee a desirable and shareable experience, build a positive company image and offer dedicated customer satisfaction. We invite you to apply if you can work diligently and with minimum supervision.


Qualifications

  • Age between 20-40
  • Knowledge of mediation and conflict resolution techniques is preferable
  • Excellent interpersonal and written and oral communication skills
  • Computer literacy knowledge in Microsoft Office
  • Good organizing and time management skills

If you are interested in this position, please submit your cv in the form below

Customer Care Manager

A candidate who excels in providing customer service and who spreads this notion across the company.

We are searching for a customer care manager that will act as the backbone of the business by regularly connecting with customers, resolving their issues, and coming up with workable solutions. The best applicant would help the company establish and maintain excellent customer relationships and foster positive ties with all customers. Numerous duties would fall under your purview, including handling customer issues and complaints, connecting with customers to ensure a pleasant and sharing experience, fostering a favorable perception of the business, and providing devoted customer satisfaction. If you have the ability to work diligently and with little direction, we invite you to apply.


Qualifications

  • Age above 25
  • Proven working experience as a Customer Service Manager or Assistant Manager
  • Proficiency in English and Sinhala languages is a must
  • Knowledge of mediation and conflict resolution techniques
  • Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Excellent interpersonal and written and oral communication skills
  • Computer literacy knowledge in Microsoft Office

If you are interested in this position, please submit your cv in the form below





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